We are proud to announce that on February 2nd, 2021, Legend Fleet Solutions became officially ISO 9001:2015 certified. This demonstrates that we work on improvements in our processes to assure quality, efficiency, and customer satisfaction.
So, what does being “ISO 9001:2015 certified” really mean for Legend Fleet Solutions and our customers?
ISO Certification Means Continuous Improvement
ISO stands for International Organization for Standardization. The Greeks would say that it comes from the root of a Greek word isos that has a meaning of equal or identical (repeatable in process). ISO represents process control that allows us to assure compliance to requirements, align operational needs, manage risk, and provide for continuous improvement.
ISO Certification Means Internal Uniformity
ISO helps our company bring our key business processes to light and represent them in a way that is understood clearly by everyone in the company. Our quality management system gives us a way to accurately describe the processes that make up our business operating system and demonstrate their relationship and interaction with one another. The commitment is to demonstrate that our business operating system is effective and exceeding our customer expectations and meeting our internal business objectives.
ISO Certification Means Higher Quality Products with Repeatability
It means that our innovative, customer-focused products are designed and manufactured using the legendary processes that create the highest quality results with efficiency and repeatability. It also provides that inside Legend Fleet and with our customers, we are working as a productive team towards a unified goal, with intelligent quality management systems in place to deliver the best products into our markets.
ISO Certification Means Commitment and Teamwork
Our journey to certification began internally last May 2020, when we evaluated our existing processes to align them with the new requirements. Since our documentation and processes were already well established, we only had to make a few minor changes to our quality management system. In this journey, we took the time to reassess our key business processes and allowed for team discussions that really focused on continuous improvement.
One of the most important improvements that we accomplished during ISO 9001 implementation was to conduct training of our key staff members to become certified internal auditors. This provides Legend Fleet with key resources to internally audit our departments and processes throughout the year and create a constant improvement culture using our own people. The training included interpretation and application of ISO 9001:2015, guidelines for auditing quality systems.
Our final audit was conducted in January of 2021 by SGS North America, Inc., and in Feb 2021 , we were issued certification for the standard.
Thanks to all of you who motivate us to continuous improvement every day. We are proud to serve you as an ISO 9001:2015 certified company!